Delivery policy

Delivery

We offer complimentary standard delivery for all our orders. We are able to deliver island wide, with exception to the following restricted locations: Tuas, Jurong Islands, Military Camps, Police Stations and Changi Airport. 

For Sentosa delivery require additional $20 delivery fee. Deliveries will be made anytime between 9am - 6pm. 

Due to COVID-19, we are temporarily not able to deliver to hospitals.

Standard Delivery Time-slot:
9am - 6pm (No specific timing allow) 

Note that our delivery person will only wait a maximum of 5 mins at the delivery location. Flowers can be arranged to be left at the doorstep/reception. 

Should this option be chosen, we will not be liable for any losses or damage to the flowers from that point onward.

If the customer did not opt for flowers to be left at the doorstep/reception, the flowers will be brought back. Re-delivery charges will apply, subject to our availability.

Express Delivery Time-slots:

(Additional S$15 will be required for express delivery option.)
9am - 11am 
11am - 1pm 
2pm - 4pm
4pm - 6pm

Express delivery option will be available at check out - shipping page 

Missed Delivery

It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date/time stated in the order confirmation. Our delivery person will wait up to a maximum of 5 mins at the arranged pick up location. He/she will do his best to contact the recipient/sender within this time frame. 

In the event of a missed delivery, i.e. both recipient/sender not contactable, wrong address provided, a re-delivery charge of $15 will be applied. Alternatively, you can arrange for self collection of the flowers on the following day at 76 Playfair Road Lobby 1 #04-02 S367996.

Please note that re-deliveries on the same day are subject to availability. 

Scissors Paper Flower will not be held responsible for any late/missed deliveries under the following conditions:
1. Incorrect address provided
2. Recipient not available at time/place of delivery
3. No valid contact details (recipient/sender) provided
4. Recipient did not answer his/her phone