Frequently Asked Questions

Preserved & dried flowers are 100% real flowers which are natural materials that would give in to humidity and sunlight.

Their best condition period is between 1-3 months, however it would depend on the humidity of the environment as well.

It would be good to place them in air-conditioned or dry & well ventilated places and avoid direct sunlight.

Over-time preserved flowers will discolour as they get contact with the moisture in the air. They also tend to mould up fast when humidity level arises, especially during the rainy season. You can gently clean them up with small brushes& dry tissues. If it still doesn't come off well, would have to cut those leaves away.

+ Best to keep it in air-conditioned places or cool & dry place with Silica Gel / Dehumidifiers


+ Keep it indoors, away from sunlight

+ Keep it at well-ventilated space

+ Avoid water & humid places

+Dust off by gently brushing it with brushes or a soft duster

We offer complimentary delivery for all our orders. We are able to deliver island wide, with exception to the following locations: Tuas, Jurong Islands, Military Camps, Police Stations, Sentosa and Changi Airport. 

Due to COVID-19, we are temporarily not able to deliver to hospitals.

Complimentary Delivery Timing
Anytime between 9am - 6pm

Express Delivery Time-slots

Additional S$15 will be required for express delivery.

Time-slot as follow:
9am - 11am
11am - 1pm
2pm - 4pm
4pm - 6pm

-

If the recipient is not present at the location, our courier will contact sender/recipient for further instructors. If both sender/recipient are not contactable via phone, flowers will be left at door or reception.

We will send a photo proof of delivery to the sender/recipient. After which, we will not be responsible for any damage or loss of item.

If there are any last minute re-direction / re-delivery to a different location within the same day, there will be a $15 re-delivery fee. Re-delivery will only be scheduled upon confirmation of payment.

Do note that re-delivery will only be arranged after all scheduled deliveries has been completed.

Please note that all items are not refundable. If you would like make changes to your order, you can contact us at hello@scissorspaperflower.com

-

For frames:

If you wish to change your polaroid photo after it has been prepared, an additional of $8 will be required per polaroid. 

Yes you can! We are located at 76 Playfair Road Lobby 1 #04-02 S367996. Collection timing will be between 10am - 12pm or 2pm - 6pm (appointment basis). Contact us for special request.